Privacy Policy — Compubrainexpert

Compubrainexpert ("we", "us", or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and the choices you have. It applies to our website and the computer repair and IT support services we provide.

Information we collect

Contact details you provide — such as your name, email address, phone number, and service address — when you book a repair, contact us, or subscribe to our newsletter.
Device and repair information needed to diagnose and service your equipment, including the issue you report and ticket details.
Payment information processed securely by our payment provider. We do not store full card numbers on our servers.
Usage data such as your IP address, browser type, and pages visited, collected automatically through cookies and analytics tools.

How we use your information

To schedule, perform, and follow up on repair services.
To communicate with you about appointments, status updates, and support requests, including by email and SMS.
To process payments and provide receipts.
To send newsletters and offers if you have subscribed (you can unsubscribe at any time).
To improve our website, services, and customer experience.
To comply with legal obligations and prevent fraud.

Cookies and advertising

We use cookies and similar technologies to operate our site, understand how it is used, and measure advertising performance. We use Google services, including Google Analytics and Google Ads, which may set cookies to deliver and measure ads. You can control cookies through your browser settings and opt out of personalized advertising via Google Ads Settings.

Sharing your information

We do not sell your personal information. We share it only with trusted service providers who help us operate our business — such as payment processors, email and SMS providers, and analytics partners — and only as needed to deliver our services. We may also disclose information when required by law.

Data retention and security

We retain personal information only as long as necessary to provide our services and meet legal requirements. We use reasonable technical and organizational measures to protect your data, although no method of transmission or storage is completely secure.

Your rights and choices

You may request access to, correction of, or deletion of your personal information, and you can opt out of marketing emails or SMS at any time. To exercise these rights, contact us using the details below.

Contact us

If you have questions about this Privacy Policy or your data, please reach out:

Email: Pckarguru@compubrainexpert.com
Phone: (847) 620-9431
Address: 585 Orchard Pond Dr, Lake Zurich, IL 60047

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised "Last updated" date.